Casino licenses

What is the most secure licence for Canadian players?

All Canadian online casinos must have a reputable gaming licence. The Kahnawake Gaming Commission is the most trustworthy gambling authority in Canada. It is a well-established regulatory authority, having been in operation since 1999.

The Kahnawake gambling licence is the most secure and popular among Canadian operators. They regard it as rigorous and fair. Online gamblers should check a casino site’s licencing status before signing up.

Most secure online casino licenses

License publisher	Trustworthy & secure
Malta Gaming Authority (MGA)	9/10 (Most secure)
Curacao Interactive Licensing (CIL)	7/10
Alderney Gambling Control Comission	6/10
Kahnawake Gambling Comission	6/10
Ontario AGCO	9/10 (Only for Ontario)

What is a licence for?

The licence guarantees that the casino operates by the jurisdiction’s laws. It checks on and enforces a casino’s fair practices. Furthermore, the casino licence offers protection to players, through arbitration services.

Moreover, it demonstrates to players that they can play, free from scams. Also, they can be assured that their financial transactions are safe from hackers and unauthorised third sites. It also indicates that the casino must adhere to fair gaming practices.

Operators must obtain an online casino licence for legitimacy. They want to increase player confidence and loyalty, which requires trust.

Any player who gambles at a casino that is already a licence holder can see that each spin or move in the various virtual table games is fair. The oversight demands a proper Random Number Generator (RNG) system. A respectable and strict licensing authority will make sure that no manipulation can occur.

Does the licence protect me as a player and how?

When you decide to play at a properly licenced casino, you will be kept safe. This is because the licencing authorities have established rules and regulations.

These rules are mostly in place to protect players from shady casinos and online betting sites. As a result, players should only play at highly regulated and licensed casinos. These will also have protocols in place to deal with complaints.

Ideally, you should ensure that an official entity authorizes the casino you want to join. The Terms and Conditions should show how seriously they take the regulator’s requirements.

With regulatory oversight, players can be confident they will be safe from fraud and that there is a clear path for resolving complaints.

Furthermore, players can trust these casinos, because they fear losing their licence if there are too many player complaints.

What licences are out there for casinos?

There are various licencing agencies around the world. Initially, a casino must get a licence from the jurisdiction in which it wishes to operate. Alternatively, it can obtain a licence from an international licencing organisation that allows it to operate in many locations.

For international gaming, many new casinos have a licence from the Curaçao government. Frequently, a casino may hold more than one licence. This is particularly true if it wishes to accept players from different nations and areas.

Players should always check if an online casino has a licence to operate in their home region. If not, registration may be impossible because the player’s account will not be verified.

This process requires official authentication of a government-issued ID. Furthermore, once verification is complete, players can easily their betting accounts and make withdrawals to their local bank account.

How do I complain to the licence holder?

Players can contact the appropriate gambling authority directly, via telephone or email. There should be an established procedure for logging complaints, investigating them, and if necessary taking them forward.

However, most authorities urge players to initially complain to the casinos themselves.

For these initial complaints, the licence-holders should provide easily accessible customer service channels, such as live chat. Chat operatives should receive adequate training and knowledge. It is their job to decide whether queries received in this manner should progress to a more formal complaints procedure.

If a player is unsatisfied with a casino’s response, or the outcome, then they can move matters upwards to the gaming authority itself. Sometimes this will lead to independent arbitration. In this situation the authority will refer the complainant and the casino to a third party.

Players may choose to air grievances using social media networks. It is up to the licence-holder to decide whether they are equipped to respond properly to social media complaints.

Also, their social media accounts should direct such clients to the formal complaints process. A licence-holder should inform the customers whether they can file concerns via social media as part of the complaints procedure.

Licence holders must ensure that any limits they apply do not prevent customers from accessing help or guidance when they need it. Limitations should be imposed only when the reasons for doing so are fair and transparent.

Complaints:

• Malta Gaming Authority complaints – Leave your complaint here
• Curaçao Interactive Licensing – Leave your complaint here
• Alderney Gambling Control Comission – Leave your complaint here!
• Kahnawake Gaming Comission – Leave your complaint here!

FAQ